Carers Australia

The voice for carers across Australia

NDIS participants are eligible for priority home delivery services from Australia’s major grocery stores.

Shopping at Coles

Coles has concluded its Community Hour program, and in its place is offering extended trading hours for all members of the community, with over 200 stores open from 6am.

The supermarket chain has increased capacity in their online shopping services. These services include Contactless Click&Collect (which offers collection from either an in-store locker or direct delivery to your car boot) or Home Delivery options. The Coles website has the most up to date information about local stores.

Coles has introduced temporary purchase limits for supermarkets located within metropolitan Melbourne and Mitchell Shire to help manage demand for some items. Please click here for a full list of restricted items.


Shopping at Woolworths

Woolworths has concluded its Community Hour program as product availability in stores has increased. In parallel, they are now offering a permanent 10% discount on Delivery Unlimited for people over 60.

The supermarket chain has introduced Community Pick Up, Priority Assistance and Contactless Delivery for the elderly, people with disability and those in isolation. To better assist with in-store shopping, Woolworths has introduced a tool which lets you see how busy a store is in real-time, which can be found here.

Woolworths has introduced temporary purchase limits to help manage demand for some items. Please click here for a full list of restricted items.

Fom 3 August 2020 Woolworths has strongly recommended that all customers in their NSW, ACT and select QLD stores use face coverings while shopping. You will not be stopped from entering the store if you do not have a face covering, but please be mindful of social distancing. Face coverings are mandatory in Victorian stores in keeping with the state’s new social distancing requirements.

Other Grocery Stores

It’s also a good idea to contact your local smaller supermarket, butcher, fruit and vegetable store and chemist to see if they will offer home delivery. Many local businesses are offering delivery during the pandemic. Some local restaurants and cafes are offering take home meals and take away coffees.

NDIS Priority Home Delivery

From 6 April 2020, NDIS participants are eligible for priority home delivery services. NDIS participants can purchase grocery items and have them delivered to their home. All NDIS participants have now been assigned a unique home delivery access code to get priority access to supermarket home delivery services.

To access priority home delivery services:

  1. Complete your shopping online for home delivery with participating supermarket retailers.
  2. When prompted enter your unique priority home delivery code.
  3. Submit your order.

If you have questions or require advice, please contact the NDIS Contact Centre on 1800 800 110.


The Australian Banking Association has announced that it will fast track the issuance of debit cards for those Australians who currently use cash or EFTPOS. This means that isolating or quarantined Australian’s will be able to shop online or over the phone.