Carers Australia welcomes all feedback about our organisation and our work. If you have a compliment, concern or complaint about Carers Australia, we would like to hear from you.
Complaints
From time to time, we may not meet your expectations. If you wish to raise a concern or make a complaint about Carers Australia, your experiences with Carers Australia, our programs, a staff member, event or activity, you can do this through our Complaints Policy and Process.
The Carers Australia Complaints Policy is in place to provide:
- A clear statement of our commitment to receive and deal with feedback, positive or negative;
- An accessible process that handles complaints in a timely, professional and consistent way;
- A simple process that avoids the unnecessary use of resources including people’s time and money;
- Information to help Carers Australia improve its work, impact, operations and processes; and
- Advice to carers on their option to consult an independent advocate of their choice at any stage of the complaint process.
Click here to read our Complaints Policy.